Your Company Isn’t Worth Spit Without These

One day it’s going to happen. Maybe not in the near future – but someday. Now stay with me here because I have a powerful point to make about your company. And how it will affects it’s value and it’s profitability. You see here’s ...

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Customers Who Turn On You And Never Say A Word

Thank you for sharing your success stories. I had this client come in once a while back. She’s been in quite a few times before and always brings in nice rugs for me to clean. We started up a conversation that began with her rugs but ended up in an area ...

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How You Can GET More Business Right Now

Thanks for all the questions about reconnecting and making money with your past customers. Here is some more insight. It all comes down to simple mathematics. The average business loses about 20% of its customers every year (a.k.a. attrition rate). That means ...

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Get The Skinny On Where High Value Customers Hide

There’s this very famous story. About a who man owns a farm that was visited by an old priest he invited over for dinner. While the priest tells the man about the creation of the world, rocks & minerals the subject of diamonds comes up. The priest ta...

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How To Draw Out Secrets From Your Customers

“You don’t close a sale; you open a relationship if you want to build a long-term, successful enterprise” Patricia Fripp Imagine for a moment you are on a date. Things are going really well and the one you’re with is looking pretty hot. The con...

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The Achilles Heel All Your Competitors Have

“A leader is one who knows the way, goes the way and shows the way” John C. Maxwell Hockey in Canada is a pretty big deal. Not just NHL but even the recent World Juniors Hockey Championship is followed intensely up here where earlier this month the USA...

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These “Bureau-Zombies” Will Eat Your Business Alive

“If the power to tax is the power to destroy, the power to regulate is no less so” Markham Shaw Pyle On Jan 3, 2017 a popular Manhattan Chinese Restaurant shut down. Not because of a lack of customers. But because of bureaucratic over regulation. For n...

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Sometimes You Just Want To Bitch Slap These Guys

“The difference between stupidity and genius is that genius has its limits” Albert Einstein My business partner is mad. No. More like furious. Over what he calls the blatant stupidity of some company owners who just don’t get the power they hold ...

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Guess What Sexy Beast Just Stole Money From Your Company?

“Obviously theft affects profit margins” Rob Wacker This is going to be a bit hard to hear. So you may want to sit down (the truth can sometimes make your legs go all wobbly). There’s something ripping off your business. When you’re not loo...

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(Belch) Her Filthy Hands Were All Over My Food

“Although your customers won’t love you if you give bad customer service, your competitors will” Kate Zabriskie Recently I went to see a customer at her home. She is a wonderful old eastern European lady with a big beautiful smile living in a lit...

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