Are Area Rugs Killing Your Reputation?

I had an intense phone call the other day. It was from an owner of a carpet cleaning company who was at his wits end. He told me when he first got into this cleaning industry everything was simple. He knew who his customers were. He knew where to find them. He...

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Eyeballs before phone calls? Then something strange happened…

I have a rule in my rug cleaning shop. It’s called eyeballs before phone calls. What that means is that I will always serve the people who are in my shop before answering the telephone. And let me tell you… …that phone rings a lot. My team an...

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